A statement was released on 19 April concerning a discount code that had been made available a few days previously that provided a 90% off online purchases of Razer products in the UK Razerzone online store.
The statement, released via Facebook by the CEO, co-Founder and Creative Director of Razer, Min-Liang Tan, explained that the code was not generated or approved by the company, had been used to test the online system, and that the site was to be shut down to allow tracking of what had occurred.
He also said that orders would be honoured, despite the company operating at a massive loss by doing so, but only for single units of products, not multiple.
Min-Liang said, ‘While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honour the orders that were placed using the unauthorised code by Razer fans buying single products for their own use’.
‘It’s going to take a few weeks (and up to a few months in certain cases) to get all these orders processed and shipped – a lot of stuff was already back-ordered due to high demand – and we ask that customers please bear with us. We apologise to anyone miffed or confused by this week’s happenings in the UK, we appreciate everyone’s patience, and we thank all of our customers for their support. Game on…’
Razer produces high-performance gaming hardware, software and systems. Founded in 1998, with its headquarters in Carlsbad, California, the company has offices in nine cities around the globe, and live by the motto: ‘For Gamers. By Gamers’.
For more information on Razer, please visit their website.